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Support

The questions that come up the most, and how to reach us.

I installed it and nothing seems to have happened

That's normal, and it's on us for not warning you better. Chrome only reads the new configuration when it opens.

Close Google Chrome completely — every window — and open it again. Then use the PCP shortcut on the desktop.

Windows warned me, or the antivirus blocked the installer

It happens because the installer has no digital signature yet. Signing requires a company registration, which the Institute is still opening. Until then, Windows cannot tell whose file it is, so it warns you.

You don't have to take our word for it. Verify the file is ours: in Command Prompt, inside the download folder,

certutil -hashfile PCP-Instalador.exe SHA256

The result must be exactly this:

3d801cdb07517e0c439c90e29bd4ec1b8eabb9adfda4fa87ca17982aee28189e

Different? Do not install, and let us know.

I forgot the extension PIN

There is a way out, and it goes through your account — the authority the child doesn't have.

Go to My account → Blocks and set a new PIN. Then, in the extension, use “I forgot the PIN” and paste the sync code generated on the site.

We don't ask for the old PIN. Whoever signed in has already proven who they are.

I blocked a channel and it keeps showing up

The extension fetches the list on its own every 15 minutes. To apply it right away: open the PCP panel on the child's computer and reload the YouTube page.

If it persists, check in My account whether that computer appears in the list of connected devices.

I want to delete my account and my data

It is your right and the path exists: My account → Delete my account. Everything goes with it — sessions, social logins, devices and reports. There is no undo.

Can't sign in anymore? Write to the e-mail below, from the registered address, and we'll delete it.

Does PCP work on the phone?

Blocking runs in Chrome on the computer, where the extension lives. This site, with your lists, PIN and report, works normally on the phone.

We don't promise what we don't deliver: today we do not block the YouTube app on the phone.

Want Restricted Mode for the whole home? See the DNS assistant.

Didn't find it here? Write to us — a person answers, not a robot.

[email protected]

Maintained by Instituto Horizonte Digital
Bangu, Rio de Janeiro, Brazil